It's a real company that ships real products — but based on my own documented experience and the reviews of other customers here and on Saddle Leather Goods' own Facebook page, what happens when something goes wrong is the problem: a damaged item, an advertised guarantee that wasn't honored, and a refund promised in writing that never arrived. Here are the questions shoppers ask most, answered honestly.
Yes. It's a real operation that ships physical leather goods — this isn't a "took my money and sent nothing" situation. The trouble documented on this site started after delivery: the bag arrived damaged, the advertised guarantee wasn't honored, and a refund that was promised in writing never came. You can read the full timeline and email trail here.
Their website says it is "proudly based in the United States" and that it "only market[s] to U.S. customers." But the FedEx tracking for my order showed the package was picked up in Udaipur, India and released as an international export to the U.S. So at least my order shipped from India, not from a U.S. workshop. Whether the business is a U.S.-registered company, I can't confirm — but the tracking is on the record. See the FedEx tracking here.
In my experience, no. They advertise a "100-year warranty" and a 30-day money-back return with free return shipping. I reported a damaged bag the day it arrived, well inside that window. They agreed in writing to a full refund — and it never came. A second customer reported the same pattern of weeks of delay followed by silence, and had to file a credit-card dispute to get their money back. The emails are all here.
This one's a matter of opinion. Mine arrived damaged and the leather showed scuffing, and in my opinion the quality didn't live up to the premium marketing. Other customers have said similar things. Yours may differ — but I'd temper expectations set by the product photos.
I wouldn't call it a "scam" in the sense of taking money and shipping nothing; products do arrive. But based on my documented experience and others', I personally wouldn't order again. If you do decide to, pay with a credit card — a chargeback was ultimately how one customer here recovered their money when the company went silent.
A few things that worked or are worth trying: if you paid by card, file a dispute/chargeback with your issuer (keep it within your bank's time limit); save every email, photo, and tracking record; and share an honest account so the next shopper can find it. You're welcome to add your own experience here.
The complete story — the order, the damage photos, the entire email trail, and other customers' reports — is on the main page.
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